Availability
Canton Check is an early-stage service. We do not currently offer a contractual uptime guarantee or service credits. We work to keep the Service available and publish the live health of every component, including each third-party data source, at /status.
The Service depends on third-party data sources and infrastructure. If a source is down or slow:
- the affected report sections are marked "not checked", and that source's data never counts against a supplier's score;
- if every source fails, the check is not saved and no free allowance is used.
Support
| Channel | Target first response |
|---|---|
| Contact form (/contact): questions, account and privacy requests | Within 2 business days |
| Security reports | Within 2 business days; faster for critical issues |
| Data correction requests | Reviewed within 5 business days |
These are targets, not guarantees.
Data freshness
Data is fetched live when a check runs. Registry search results may be reused for up to 30 days and full company profiles for up to 7 days; each report shows its fetch time.
Enterprise
If your organisation needs a contractual SLA (uptime commitment, support hours, named contact, service credits), tell us through /contact (request type "Enterprise / SLA"). We will tell you honestly what we can commit to.